Sales Engineer (Pre-Sales / Solutions Consultant)

Location: Naperville, Illinois, United States

Role Type: Full-Time (On-site)

Travel: 20–30% (customer meetings, demos, conferences)

Company Description

Cloudbyz is a next-generation eClinical platform, built natively on Salesforce, designed to modernize and streamline clinical trial operations for life sciences organizations. The platform eliminates silos by integrating critical functions like CTMS, EDC, eTMF, RTSM, ePRO & eCOA, and more into a single, comprehensive solution.

Trusted by pharmaceutical companies, biotechs, medical device innovators, and CROs, Cloudbyz ensures real-time oversight, operational efficiency, and regulatory compliance throughout the trial lifecycle. Known for its secure, scalable, and easily configurable platform, Cloudbyz helps organizations achieve faster study start-up, centralized data management, and improved cross-functional collaboration.

The company is based in Warrenville, IL, and is committed to advancing smarter trials worldwide.

Role Summary

We are looking for a Sales Engineer who will act as the technical and domain expert supporting the sales organization. You will partner closely with Account Executives to demonstrate value, design solutions, and build trust with prospects across Pharma, Biotech, Medical Devices, CROs, and Diagnostics.

This role is ideal for someone who enjoys customer interaction, technical problem-solving, and translating complex platforms into clear business value.

Key Responsibilities

Pre-Sales & Customer Engagement

Partner with Sales, Product, and Customer Success teams throughout the sales cycle
Lead product demonstrations, technical deep dives, and solution workshops
Understand customer workflows and map them to Cloudbyz eClinical, Safety, and AI solutions
Respond to technical questions, RFIs, RFPs, and security questionnaires
Support proof-of-concepts (POCs), pilots, and sandbox evaluations

Solution Design & Architecture

Design end-to-end solution architectures across CTMS, EDC, eTMF, Safety, RTSM, AI Agents, and integrations
Advise on configuration, scalability, data models, and compliance
Explain Salesforce-native architecture, APIs, integrations, and AI capabilities
Collaborate with Product and Engineering to validate feasibility and roadmap alignment

Technical Enablement & Thought Leadership

Develop demo environments, reference architectures, and solution collateral
Act as a trusted technical advisor to prospects and customers
Support industry events, webinars, and executive briefings
Provide feedback from the field to influence product innovation

Required Qualifications

Experience

4–8+ years in Sales Engineering, Solutions Consulting, or Pre-Sales
Experience selling enterprise B2B SaaS platforms
Prior exposure to Life Sciences, Clinical Research, Pharmacovigilance, or Regulated Software strongly preferred

Technical Skills

Strong understanding of cloud platforms (Salesforce, AWS, Azure, or GCP)
Familiarity with APIs, integrations, data models, and system architecture
Knowledge of 21 CFR Part 11, GxP, validation, and compliance concepts is a plus
Ability to explain AI/ML concepts clearly to non-technical audiences

Soft Skills

Excellent communication, storytelling, and presentation skills
Strong business acumen and ability to articulate ROI and value
Comfortable engaging with C-level executives and technical teams
Collaborative mindset with a strong sense of ownership

Nice to Have

Hands-on experience with CTMS, EDC, eTMF, Safety, or Clinical Operations platforms
Salesforce platform experience (Admin, Developer, or Architecture knowledge)
Experience supporting global enterprise customers
Background in clinical operations, data management, or regulatory affairs