eClinical Solutions Specialist

Location: Naperville, Illinois, United States

Role Type: Full-Time (Hybrid: 2-3 days in-office)

Company Description

Cloudbyz is a next-generation eClinical platform, built natively on Salesforce, designed to modernize and streamline clinical trial operations for life sciences organizations. The platform eliminates silos by integrating critical functions like CTMS, EDC, eTMF, RTSM, ePRO & eCOA, and more into a single, comprehensive solution.

Trusted by pharmaceutical companies, biotechs, medical device innovators, and CROs, Cloudbyz ensures real-time oversight, operational efficiency, and regulatory compliance throughout the trial lifecycle. Known for its secure, scalable, and easily configurable platform, Cloudbyz helps organizations achieve faster study start-up, centralized data management, and improved cross-functional collaboration.

The company is based in Warrenville, IL, and is committed to advancing smarter trials worldwide.

Role Overview

Cloudbyz is looking for an eClinical Solutions Specialist to lead our inbound sales motion and bridge the gap between technical innovation and commercial success. We are looking for someone to own and drive our customer motion, from first response through nurturing, discovery, demo coordination, follow-up, and ultimately proposal + contracting.

In this high-impact role, you will play a central role in guiding inbound customer engagements, from initial response through discovery, demo coordination, follow-up, and contribution to proposal and contracting activities. The role blends commercial awareness with solution-oriented execution, working closely with internal solution and clinical experts to ensure customer needs are accurately understood and addressed.

You will take a lead role in managing and progressing mid-market opportunities, while partnering with senior stakeholders and solution leaders to support enterprise-level accounts that require deeper technical or strategic involvement. Cloudbyz's platform is built natively on Salesforce and supports CTMS, EDC, and Safety workflows for Sponsors and CROs.

Key Responsibilities

End-to-End Sales Execution: Lead the full sales cycle from initial discovery and qualification through to proposal and final closure for lower mid-market opportunities. Maintain strong momentum across all active opportunities through disciplined follow-up, stakeholder coordination, and clear next steps.
Discovery & Needs Analysis: Conduct deep discovery with clinical research stakeholders to understand operational challenges and translate them into actionable solutions across the Cloudbyz product suite (CTMS, EDC, Safety). Partner regularly with internal solution leaders for deeper technical / clinical workflows to identify operational pain points and map them to the Cloudbyz product suite.
High-Impact Demonstrations: Perform expert product demonstrations as needed that focus on value-based outcomes, storytelling, and solving specific business challenges for CROs and Sponsors.
Pipeline Nurturing: Own the engagement and follow-up strategy for inbound prospects, ensuring consistent momentum and high conversion rates across the sales funnel.
Proposal & Contract Management: Collaborate with internal Finance and Legal teams to draft tailored proposals, manage redlining, and navigate the contracting process.
Strategic Collaboration: Act as a key partner to the Solutions and Leadership teams, providing commercial insights and technical documentation for high-value strategic accounts.

Qualifications & Requirements

Professional Experience: 2–5+ years in a techno-functional, customer-facing role such as Solutions Consulting, Sales Engineering, Commercial Solutions, or SaaS Technical Account Management. Experience in Life Sciences, Clinical Research is highly preferred.
eClinical Ecosystem Knowledge: Familiarity with the e-clinical platforms is a major advantage.
The "60/40" Mindset: You possess a strong Sales/Commercial Mindset (60%) focused on closing and nurturing, backed by a solid Functional and Technical Aptitude (40%) to master complex enterprise software.
Communication Mastery: Exceptional ability to articulate complex technical concepts to both technical and non-technical audiences, including C-suite executives and Clinical Ops leaders.
Strategic Thinking: Ability to work autonomously in a fast-paced environment, managing multiple priorities without losing sight of the commercial goal.
Location: Based in or willing to relocate to the Naperville/Warrenville, IL area (Hybrid: 2-3 days in-office)